Applications

1) Architectural decorative lighting
2) Archway, canopy and bridge edge lighting
3) Amusement park, theater and aircraft cabin mood lighting
4) Emergency hallway lighting
5) Auditorium walkway lighting
6) Stairway accent lighting
7) Concealed lighting
8) Backlighting for signage letters
9) Channel letter lighting
10) Emergency exit path lighting
11) Cove lighting
12) Edge-lit acrylic panel lighting

Please note:
Delivery Time : 5-7 working days
Custom Lengths and connection type are available




F A Q
Q1. What Is Your Main Business ?
LED STRIP LIGHT and ALUMINUM PROFILE are our main products.Meanwhile,we provide some other
products,such as POWER SUPPLY,LED CONTROLLER,etc.

Q2. Are You a Manufacturer or a Trading Company ?
Our head office is in Shanghai,factory is located in Shenzhen.

Q3. What Are the Advantages of Your Products ? 
1) Over 8 years'stable partnership with world-class chip suppliers,OSRAM and Epistar, high-quality   products and delivery time could be guaranteed.
2) Large size LED chips packed into different types of LEDs to provide big current for strips which has higher luminous flux and long life expectancy.
3) Working with professional LED packaging Manufacturer who has more than 10 years' experience.
4) Single Bin Selected and that Bin is close to the Black Curve-You will get the most purest white color from your orders placed from us and the color consistency could be guaranteed.
5) Double-layer PCB with thickness of 2-4 OZ copper,better heat-dissipation and current-withstanding performance to reduce the drop in voltage and light decay.
6) Lead-free HASL technique is adopted to protect the environment and stabilize the welding pots.

Q4. What Are the Advantages of Your Service ?
1) Professional Solution Provider for all kinds of commercial and residential projects.(Projects in United States,United Kingdom, Singapore, etc).
2) Order production will be strictly implemented according to the Purchase Order or Proforma Invoice confirmed by our customers. 
3) OEM and ODM (Color temperature,PCB,connectors,package,etc.,all of them could be customized).
4) Inventory preparation for our regular customers.
5) Priority for production of urgent order.
   
Q5. Do You Have Any International Certificates ? 
Our products are certified with UL,CE and RoHs.

Q6. Can I Get FREE SAMPLES ?
Yes. Free Samples of LED Strip Light and Aluminum Profile could be provided for your evaluation.Not including the cost of shipping and taxes.

Q7. What Is Your MOQ for LED Strip Light and Aluminum Profile ?
LED Strip Light-5 meters/roll (About 16 feet).
Aluminum Profile-1 meter/pcs (About 3 feet).

Q8. What Are Your Payment Methods? 
T/T,PayPal,Western Union and L/C .

Q9. How Long Is Your Lead Time ?
Standard lead time is 5-7 working days. As for customized orders,it will be longer.

Q10.What Kind of Delivery Service Can I Choose ?
We have stable partnership with DHL,UPS,FedEx and TNT,enjoy favorable discount(50%-70% off) from them,the most suitable delivery company will be recommended based on your address. Or you courier account is also welcome.

Q11.How Long Is the Warranty ? 
Our warranty for LED Strip Light is 2-5 years depends on different grade of products,for Aluminum   Profile is 5 years. Regarding as more details of warranty,please refer to the "Warranty Statement".



Warranty

Orient Lighting (OL) products are guaranteed for a period of 5 years, 3 years and 2 years. The guarantee condition is any performance failure occurs within warranty period caused by non-human damage. There is no charge for replacing or repairing defective products. Meanwhile, OL will cover all the shipping cost for the return and will be responsible for shipment from our distribution center in Shanghai, China.
 
Guarantee Standards
LED Strip Light
1) 5-years warranty -LED Strip Light of High CRI Grade
2) 3-years warranty -LED Strip Light of Premium Grade
3) 2-years warranty -LED Strip Light of Standard Grade
Aluminum Profile 
5-years Warranty

Warranty Claim Procedures

Distinguished customers, we apologize for any dissatisfaction caused by our products or services, if you meet any quality problems about our products, we'd appreciate if you could assist us in providing the following information so that we could solve it for you as soon as possible.
1) Original invoice issued by Orient Lighting. (E.g. ABC company-OL-1607193264)
2) PI number, product code and quantity. (E.g.OL-1607193264, OL-2835FH-12024-WW,5 meters) 
3) Descriptions of defective products. (When and how the problems occur, any details will be helpful)
4) Photos or videos are the most useful information for both of us. 
Please contact your sales representative or our Customer Service Team (contact ways are 
in the bottom) when you have all the information prepared, we will follow up and make sure 
it will be solved quickly. 

Follow-up Procedures
1) Inspecting the returned product within 7 working days.
2) Once we acquire the testing results, it will be sent to our customers within 2 working days. 
3) Discussing and confirming the final solutions with our customers within 3 working days.
4) Implementing the final solution upon the agreement made between us within 3 working days.

Return Policy

If the quality problems of the returned products are caused by our company, we will replace or repair the defective products; if customers could not accept the solution for replacing or repairing the defective products, the payment of defective products will be refund to buyer's bank account or credit buyer's account in Orient Lighting for future orders. 
OL will not reimburse or pay for unexpected costs or expenses, including without limitation labor or other costs associated with removal or reinstallation of the product, even if it is ultimately deemed to be defective.

Exceptions:
1) Product had been modified by the user.
2) Product was not installed or maintained according to manual or specification accompanied.
3) Product was subject to unusual physical or electrical stress, misuse, or negligence.
4) Product was non-defective or product defect was not related to Orient Lighting product functionality, including third- party modifications.
5) Other damages caused after receipt of product by customer.
6) If returned product is found to be non-damaged, the product will be returned to customer, at customer's expense.
7) Updated July 01, 2016

Any return without authorization of Orient Lighting will not be accepted.



Company Profile

Orient Lighting Co., Ltd. is a superior LED products manufacturer and professional lighting solution consultancy originally from Australia. 

Orient Lighting was established in Sydney in 2000. After years of experience in commercial lighting, we decided to move our base to China to seize opportunities presented by the country's increasing demand for quality LED lighting. The LED lighting revolution enabled significant growth that helped us set up a modern LED manufacturing base, a comprehensive Research & Development department in special economic zone Shenzhen and also an executive office located in metropolitan Shanghai. 

We are specialized in:

* Flexible LED strip light with excellent color consistency
* Available in different customization service like PCB design and color temperature   
* Various types of aluminum profiles working with our LED strip light
* Professional lighting solutions and all sorts of LED accessories including LED lighting controller, power supply, connector,etc.

Our products now are not only distributed in the Asia Pacific region but also heavily exported to North America and Europe. Orient Lighting insists Australian standards in every key link - Experienced professional engineer, an optimized streamlined production technique, fully trained operators, an independent Quality Control unit, and solid cooperative relationships with world class logistic groups, long term warranty and attentive after-sale service, all of which makes us very unique among others. 

Stay with us sure your life will be bright & colorful!